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LogicNow’s annual health check of the global IT Service Management market is an examination of the relationships between IT Service Providers and IT departments – are the two sides working together in Harmony, or in a state of Discord?

This whitepaper - based on the views of over 1,300 IT departments and almost 700 IT Service Providers across eight geographies – answers the following questions:

  • Are IT Service Providers selling what their IT department customers want to buy?
  • Are they building the right relationships with the right internal stakeholders?
  • Are they structuring their service provision and invoicing in the right way?

This data and insight is vital for any IT Service Provider focused on improving their sales figures, growing their service portfolio or ensuring their service matches customer expectations.
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